Case study · Automation · Customer engagement
WhatsApp Automated Commerce
An end-to-end commerce system designed to turn WhatsApp conversations into structured customer engagement, ordering and fulfilment.
The problem
What needed solving
Businesses often lose context between product questions, orders, payments and delivery coordination.
The approach
How we shaped it
We designed the handshake as a connected flow: customer conversation, product information, order capture, payment coordination and delivery handoff.
Key features
What was built
Customer communicationProduct informationOrder capturePayment coordinationDelivery coordinationBusiness handshake